The Power of Community

Utility Scam alert

It has been brought to our attention that customers have received calls from “Waupun Utilities” stating that their account is past due. We want our customers to be aware and vigilant as scams are more prevalent during this time. Waupun Utilities customer services staff has and will continue to work on reaching out to customers. Customers who have fallen behind will receive a personal phone call as a way to be proactive in making plans for a payment arrangement or recommending resources for those in need of assistance during these difficult times.
Please be aware that persons requesting payment to be made over the phone, by wire, or money grams to avoid disconnection... is a scam. Waupun Utilities does not accept payment over the phone and we do not make personal calls outside of our normal business hours of Monday – Friday from 8 am – 4 pm. If ever in question, hang up the phone. To verify our phone number, you may go to or click the Call Now button on our page.

If you have any questions in regards to your account balance, a scheduled automatic payment, or anything else that we can be of assistance, please do not hesitate to call us. We are here for you!

2021 Enhanced Incentive Offer

Waupun Utilities is pleased to announce a new limited time incentive to help you get those efficiency improvement projects done this year!

  • 100% match of Focus On Energy incentives, up to $500, for electric efficiency improvement measures; for example LED lighting and HVAC
  • Combined incentives cannot exceed 60% of the project cost
  • Available incentives are first come, first served while funding lasts
  • Limited to $500 per customer
  • Available for projects started now through 12/31/2021, while funding lasts
  • Can be combined with Shared Savings loans

Please contact our Senior Energy Services Manager - Team Lead, Eric Kostecki at (920) 324-7920 or email with any questions you may.

Additional incentive information can be found at