The Power of Community

Utility Scam alert

It has been brought to our attention that customers have received calls from “Waupun Utilities” stating that their account is past due. We want our customers to be aware and vigilant as scams are more prevalent during this time. Waupun Utilities customer services staff has and will continue to work on reaching out to customers. Customers who have fallen behind will receive a personal phone call as a way to be proactive in making plans for a payment arrangement or recommending resources for those in need of assistance during these difficult times.
 
Please be aware that persons requesting payment to be made over the phone, by wire, or money grams to avoid disconnection... is a scam. Waupun Utilities does not accept payment over the phone and we do not make personal calls outside of our normal business hours of Monday – Friday from 8 am – 4 pm. If ever in question, hang up the phone. To verify our phone number, you may go to waupunutilities.com or click the Call Now button on our page.

If you have any questions in regards to your account balance, a scheduled automatic payment, or anything else that we can be of assistance, please do not hesitate to call us. We are here for you!

Budget Billing

The budget billing program is a free service offered to all residential customers. The program is designed to help you avoid unpredictable utility bills and make balancing your budget a little easier.

Your monthly budget amount is based on the average of your actual bill charges during the previous 12 months. Any expected increase in the cost of electric, water and sewer are also calculated into the monthly payment when you enroll in the program. We continue to read your meter every month and your utility bill will show how much energy you used, the actual bill amount and the balance on your account. Some months you will pay less for what you actually used and some months you will pay more.  

We like to see our new customers have at least 12 months of service before setting them up on a budget so they can establish average usages.  It is also highly recommended that all budget customers take advantage of the ease of our automatic payment plan.

If you would like more information, or are interested in budget billing, please call our office at 920-324-7920.