The Power of Community

Utility Scam alert

It has been brought to our attention that customers have received calls from “Waupun Utilities” stating that their account is past due. We want our customers to be aware and vigilant as scams are more prevalent during this time. Waupun Utilities customer services staff has and will continue to work on reaching out to customers. Customers who have fallen behind will receive a personal phone call as a way to be proactive in making plans for a payment arrangement or recommending resources for those in need of assistance during these difficult times.
 
Please be aware that persons requesting payment to be made over the phone, by wire, or money grams to avoid disconnection... is a scam. Waupun Utilities does not accept payment over the phone and we do not make personal calls outside of our normal business hours of Monday – Friday from 8 am – 4 pm. If ever in question, hang up the phone. To verify our phone number, you may go to waupunutilities.com or click the Call Now button on our page.

If you have any questions in regards to your account balance, a scheduled automatic payment, or anything else that we can be of assistance, please do not hesitate to call us. We are here for you!

Electric Department

Local Electric Department changing street light bulbWaupun Utilities maintains an electric distribution system that services over 4,200 customers in the City of Waupun and bordering township customers. The purpose of this distribution system is to "step down" the 69,000 volt power that is delivered to our substations via cross-state transmission lines from our power supplier, providing electricity to your home or business at the appropriate safe voltage.

Our electric utility staff is responsible for maintaining five substations with current capacity of over 45 megawatts and more than 244 miles of overhead and underground conductor. Over 750 transformers regulate the voltage measured by 4,259 meters used by our customers.

Meter Reading & Billing

View our Residential, Commercial and Industrial Electric Rates

Gone are the days when a utility employee would walk to each and every meter to ‘read the meter’. Waupun Utilities collects usage data from your electric meter with automatic meter infrastructure (AMI). Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement.

In some cases or during certain times of year, our data collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement. That estimate is based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained.  Ultimately, you pay only for the amount of energy actually used.