The Power of Community

Utility Scam alert

It has been brought to our attention that customers have received calls from “Waupun Utilities” stating that their account is past due. We want our customers to be aware and vigilant as scams are more prevalent during this time. Waupun Utilities customer services staff has and will continue to work on reaching out to customers. Customers who have fallen behind will receive a personal phone call as a way to be proactive in making plans for a payment arrangement or recommending resources for those in need of assistance during these difficult times.
Please be aware that persons requesting payment to be made over the phone, by wire, or money grams to avoid disconnection... is a scam. Waupun Utilities does not accept payment over the phone and we do not make personal calls outside of our normal business hours of Monday – Friday from 8 am – 4 pm. If ever in question, hang up the phone. To verify our phone number, you may go to or click the Call Now button on our page.

If you have any questions in regards to your account balance, a scheduled automatic payment, or anything else that we can be of assistance, please do not hesitate to call us. We are here for you!

Home Weatherization

Weatherization Agency Priorities and Service

The Division of Energy Services contracts with various agencies throughout the state to provide weatherization services to eligible households. Agencies include community action agencies, housing authorities, local governments and other non-profit organizations.

The weatherization agency for your area, agency name, will receive a list of eligible applicants from WHEAP and will determine service priority and the eligibility for your home. Your weatherization agency will contact the highest priority households to evaluate the home and decide what weatherization services are needed. Appropriate weatherization services will be completed by agency crews and subcontractors.

Services Available

Implementing basic weatherization services will:

  • Reduce your home heating bills
  • Save energy
  • Make your home warmer in the winter and cooler in the summer

Weatherization services differ with each home depending on how it was built and its condition. Some common weatherization services include:

  • Insulate attics, walls and floors
  • Insulate or replace water heater
  • Install energy efficient lighting
  • Reduce air leakage
  • Repair or replace furnace
  • Test and/or replace refrigerator
  • Perform a  general health and safety inspection


You may be eligible for weatherization services if:

  • You received benefits from WHEAP or your gross income for the last three months is equal to or less than 60 percent of Wisconsin's state median income for your family size. See the Income Guidelines table for qualifying income levels [link to Income Guidelines page].
  • Your dwelling/apartment has not been weatherized before.
  • Your household meets certain priorities that may include a high energy burden or use, an elderly or disabled member or a child under six.

To Apply

Applying for energy assistance at your local Wisconsin Home Energy Assistance Program (WHEAP) agency is the first step in determining your eligibility for weatherization services.

For more information on WHEAP and how to apply, please visit online or call 1-866-HEATWIS (432-8947).