Waupun Utilities powers a strong community
By Karen Whitmer
Waupun is a place where people believe in doing things right - working hard, looking out for each other, and planning thoughtfully for the future. It's a friendly, close-knit community that respects its roots while
welcoming steady growth. Local businesses are thriving, and the strong values that built the community continue to guide it forward.
Located in south-central Wisconsin, Waupun has about 11,000 residents and sits right on the border of Dodge and Fond du Lac counties. It's about 40 miles from Madison and 70 miles from Milwaukee - close enough to big city amenities, yet far enough to keep its small-town feel.
The city has owned and operated its electric, water, and wastewater utilities since 1894. Today, Waupun Utilities provides electric service to 3,901 residential customers and 619 commercial customers and stands out for being reliable and responsive.
"We're accountable to the people we serve," says Steve Brooks, General Manager of Waupun Utilities. "That means reliable service, fair rates, and a real commitment to this community," he continued. A Waupun native, Brooks started out as a line worker 26 years ago and now oversees all utility operations.
Waupun Utilities has a staff of 20, including five who focus on electric service. "Everyone here takes pride in their work," Brooks says. "This is our hometown. We live here, too - and we're here to make sure the lights stay on, and things run the way they should."
Reliable electric service with a local touch
Waupun Utilities' electric system is overseen by a seven-member Utility Commission appointed locally to ensure strong community accountability. The utility, which is part of WPPI Energy, has seen growing demand, especially among its three-phase commercial customers.
One of the Waupun Utilities' largest electric customers is Tenneco Inc., a company specializing in valve guides and valve seats for combustion engines.
Waupun is also home to major state correctional facilities, including the historic Waupun Correctional Institution (WCI), Dodge Correctional Institution, and the John C. Burke Correctional Center. "These large facilities are major energy users and significant contributors to the wastewater system, and our community is proud to have them here," Brooks said. "They've been woven into our community's history for generations, providing jobs and supporting local families. Today, every Wisconsin license plate on the road is stamped right here in Waupun by inmates at WCI," he added.
Investing in electric infrastructure for growth, reliability
To support Waupun's growing industrial base, Waupun Utilities is investing in its electric infrastructure. They're in the early planning stages of constructing a new substation that will increase capacity, add essential redundancy, and support future development throughout the city. The utility already operates five substations within its service area, which primarily covers the city limits of Waupun.
"This is about staying ahead of the curve," Brooks explains. Beyond the substation, the utility is in the process of a voltage conversion across its distribution system and rebuilding overhead and underground infrastructure-improvements that will boost reliability, reduce outages, and meet rising energy demands.
These upgrades aren't just about growth-they're about resilience. "With more three-phase customers coming online and new industrial and residential developments underway, we're focused on building a system ready for whatever the future holds," Brooks said.
Smarter water, cleaner future
Waupun's dedication to quality extends well beyond electricity. The city is proud to provide some of the best-tasting water in Wisconsin, thanks to thoughtful, local management. In 2008, Waupun became one of the first communities in the state to adopt reverse osmosis for its water treatment. This environmentally friendly process pushes water through a special membrane that filters out minerals, salts, and impurities resulting in cleaner, better-tasting water.
"Our old lime-softening system was becoming outdated and difficult to maintain," explains Brooks. "Switching to reverse osmosis improved water quality and made the system more efficient and easier to operate. It's been a smart investment in our future."
Waupun also uses an innovative Advanced Biological Nutrient Recovery (ABNR) system at its wastewater plant - the largest of its kind in the country, according to Brooks. This system relies on algae to absorb nutrients like phosphorus and nitrogen from wastewater. The harvested algae are then turned into useful products like shoe insoles and bioplastics, transforming waste into valuable resources while protecting the environment.
This upgrade was part of Waupun's efforts to meet strict phosphorus discharge limits set by the U.S. Environmental Protection Agency and the Wisconsin Department of Natural Resources. The project received significant financial support - $37 million-through the USDA Rural Development's Water and Waste Disposal Loan and Grant Program. "Investing in this plant wasn't just about regulations," Brooks says. "It's about protecting our water, land, and future generations."
More than a utility - a community partner
Waupun Utilities is more than a service provider; it's a community partner. From sponsoring local festivals and funding scholarships to supporting sustainability projects and school programs, the utility plays an active role in enhancing every day life in Waupun.
Brooks said that line workers visit local classrooms to talk with students about electrical safety, conservation, and careers in the trades, bringing books, equipment, and even a bucket truck. Water and wastewater staff also engage with students through facility tours and summer park programs, offering hands-on demonstrations and sparking curiosity about vital services, working to build early connections and spark interest in future generations.
The utility is also investing in workforce development, recently welcoming its first youth apprentice to the water/wastewater treatment facilities - an important step in developing local talent and fostering future industry leaders.
"That human connection is a big part of what we do," Brooks said. "We answer to Waupun," Brooks continued. "Serving this city is an honor, and we're committed to making it stronger every day."
A place to visit and enjoy
Waupun's natural beauty is one of its biggest draws. Just out side town, Horicon Marsh -the largest cattail marsh in the U.S.-offers incredible opportunities for bird watching and wildlife viewing. Right in Waupun, you'll find scenic spots like Waupun County Park, with hiking and skiing trails, a campground, and a disc golf course. The Rock River Trail also winds through the area, making it a great place for biking and walking.
Waupun is widely recognized for its reputation as the City of Sculptures, making it an attractive destination for those with an interest in the arts.
Waupun's reputation for public art began with the iconic End of the Trail statue by James Earle Fraser, commissioned in 1929 by local industrialist Clarence Shaler. In addition to founding National Rivet & Manufacturing Co., Shaler left his mark on the city through his lasting contributions to both industry and the arts.
But Shaler didn't stop at supporting art - he became an artist himself. After retiring in 1928, he began sculpting bronze works of his own, creating pieces like the Citadel, Recording Angel, and the Pioneers, many of which he gifted to Waupun and nearby communities. Today, the city proudly honors this creative spirit with public sculpture tours, events, and installations that keep art front and center in its community life.
Waupun also comes alive with vibrant festivals throughout the year: Celebrate Waupun in June offers music, rides, food, and fireworks; Volksfest in September brings German food and music; and IceFest in winter brings families and friends together with intricate ice sculptures and fun for all ages.
All these events showcase Waupun's traditions and welcoming spirit. "Waupun is a great place to be," Brooks said. "If you haven't been to our community, stop by and see what it's all about."
Karen Whitmer is a regular contributor to LIVE LINES; she is a freelance communicator based in the Fox Valley.
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