The Power of Community

Utility Scam alert

It has been brought to our attention that customers have received calls from “Waupun Utilities” stating that their account is past due. We want our customers to be aware and vigilant as scams are more prevalent during this time. Waupun Utilities customer services staff has and will continue to work on reaching out to customers. Customers who have fallen behind will receive a personal phone call as a way to be proactive in making plans for a payment arrangement or recommending resources for those in need of assistance during these difficult times.
 
Please be aware that persons requesting payment to be made over the phone, by wire, or money grams to avoid disconnection... is a scam. Waupun Utilities does not accept payment over the phone and we do not make personal calls outside of our normal business hours of Monday – Friday from 8 am – 4 pm. If ever in question, hang up the phone. To verify our phone number, you may go to waupunutilities.com or click the Call Now button on our page.

If you have any questions in regards to your account balance, a scheduled automatic payment, or anything else that we can be of assistance, please do not hesitate to call us. We are here for you!

To Our Customers

At Waupun Utilities we believe the people of our community are our most important asset. In order to best serve our customers and our community we strive for excellence in the following competencies:

Mill Pond Bridge

Reliable energy – Having few outages and providing fast restoration is the most important service we provide.

Trust – It’s important to us that you know we are looking out for your best interests and that you believe we are your greatest resource for any energy issues that might arise.

Customer service – Whenever you contact us we’ll provide quick and friendly service to resolve your issue.

Energy at the lowest cost – We strive to be transparent about the various costs that go into your monthly charges while keeping prices as low as feasible.

Asset to the community – Beyond providing reliable power at a low cost, we also want to give back to keep Waupun a great place to live and work.

Environmentally friendly – We value our environment and will continue to provide as many renewable energy options that make sense to our customers.

We take great pride in helping our customers. If you have any suggestions on how we can serve you better, please feel free to contact us.

You can call us at (920) 324-7920 or visit our office at 817 S. Madison Street, Monday through Friday from 8:00 a.m. to 4:00 p.m.