WPPI Energy is coordinating a residential customer feedback survey on behalf of member utilities. Waupun Utilities is participating in the survey.
The purpose of the survey is to measure overall residential customer satisfaction with the local utility, as well as awareness of utility programs, preferred engagement methods, and current attitudes toward a variety of points of interest. The survey launched on Wednesday, August 29 with a mailing to a random sample of approximately 150 Waupun Utilities residential customers. Customers are asked to complete the survey online by Sunday, September 16. Phone calls will be made (if needed) after the completion of the web component of the survey.