The Power of Community

Utility Scam alert

It has been brought to our attention that customers have received calls from “Waupun Utilities” stating that their account is past due. We want our customers to be aware and vigilant as scams are more prevalent during this time. Waupun Utilities customer services staff has and will continue to work on reaching out to customers. Customers who have fallen behind will receive a personal phone call as a way to be proactive in making plans for a payment arrangement or recommending resources for those in need of assistance during these difficult times.
Please be aware that persons requesting payment to be made over the phone, by wire, or money grams to avoid disconnection... is a scam. Waupun Utilities does not accept payment over the phone and we do not make personal calls outside of our normal business hours of Monday – Friday from 8 am – 4 pm. If ever in question, hang up the phone. To verify our phone number, you may go to or click the Call Now button on our page.

If you have any questions in regards to your account balance, a scheduled automatic payment, or anything else that we can be of assistance, please do not hesitate to call us. We are here for you!

Wastewater Treatment Plant Upgrade

The WWTP is required to comply with new stringent phosphorus limits mandated by the U.S. Environmental Protection Agency and Wisconsin Department of Natural Resources by 2025.  The Utility’s engineering firm, Applied Technologies, determined the WWTP will be unable to meet the new level of effluent phosphorus limits with only operational improvements and minor facility modifications.   A study completed by Applied Technologies recommends the treatment process Advanced Biological Nutrient Recovery (ABNR) for Waupun’s WWTP to achieve compliance with its phosphorus limits in the Rock River Basin.  The ABNR system is an algae-based system capable of recovering phosphorus and nitrogen into harvested algae biomass. Click here to watch a video on Advanced Biological Nutrient Recovery (ABNR) for Simple, Chemical-Free Nutrient Recovery.

An open house was held at the Utility Office to the public on December 18, 2019. Valuable information was presented about the planned treatment process being implemented to meet the new phosphorus limits, along with information on the sewer rate increase required to pay for the improvements. 

On September 2, 2020, Waupun Utilities and the City of Waupun signed papers for the closing of the USDA Loan. Completion of the USDA Loan process is a vital component to the Waste Water Treatment ABNR Upgrade process that will provide the necessary funding to allow us to move forward with the project. We want to thank Steve Schramm, Steve Brooks, Jeff Stanek, Dan Vande Zande, Jared Oosterhouse and Randy Posthuma for all of your diligence and hard work in making this happen. 

USDA Loan Signing

Pictured: Julie Giese, USDA; Jeff Stanek, Finance Director Waupun Utilities; Steve Brooks, General Manager Waupun Utilities;
Steve Schramm, Treatment Facilities and Operations Superintendent Waupun Utilities


Wastewater Facility ABNR Project Update and Projected Timeline:

  • 9/2/2020 - Design engineering is at the 95% completion mark
  • 9/2/2020 - USDA application and signing process was completed
  • 10/1/2020 - WDNR design submittal and review
  • 10/1/2020 - USDA design submittal and review
  • 1/2/2021 - Project bid date
  • 2/1/2021 - Bid award and notice to proceed


Educational and Communication Material

Rate Comparison Insert

Frequently Asked Questions

Residential Customer Open House Information

Non-Residential Customer Open House Information