The Power of Community

Utility Scam alert

It has been brought to our attention that customers have received calls from “Waupun Utilities” stating that their account is past due. We want our customers to be aware and vigilant as scams are more prevalent during this time. Waupun Utilities customer services staff has and will continue to work on reaching out to customers. Customers who have fallen behind will receive a personal phone call as a way to be proactive in making plans for a payment arrangement or recommending resources for those in need of assistance during these difficult times.
 
Please be aware that persons requesting payment to be made over the phone, by wire, or money grams to avoid disconnection... is a scam. Waupun Utilities does not accept payment over the phone and we do not make personal calls outside of our normal business hours of Monday – Friday from 8 am – 4 pm. If ever in question, hang up the phone. To verify our phone number, you may go to waupunutilities.com or click the Call Now button on our page.

If you have any questions in regards to your account balance, a scheduled automatic payment, or anything else that we can be of assistance, please do not hesitate to call us. We are here for you!

Water

Water Treatment FacilityWaupun residents and businesses use over 300 million gallons of water each year. Water is vital to our community and we are fortunate in Waupun to have a high-quality water supply. One of our priorities is protecting this natural resource!

There are five deep wells in Waupun reaching down to the St. Peter, Prairie du Chien, Trempealeau, Franconia, Galesville, Eau Claire and Mr. Simon aquifers (in the limestone formation). Water pumped from those depths comes out nice and cold; about 52 degrees year 'round. The water is treated and tested daily to ensure Waupun residents and businesses continue to receive a safe and plentiful water supply.

Meter Reading & Billing

View our Residential, Commercial and Industrial Water Rates

Similar to reading your electric meter, Waupun Utilities collects usage data from your water meter with automatic meter infrastructure (AMI). Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement.

In some cases or during certain times of year, our data collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement, based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained.  Ultimately, you pay only for the amount of water actually used.

Water Quality

Waupun Utilities routinely monitors the city’s drinking water according to Federal and State regulations. Our constant goal is to provide you with a safe and dependable supply of drinking water. We want you to understand the efforts we make to continually improve the water treatment process and protect our water resources. We are committed to ensuring the quality of your water.

View our most recent Water Quality Report

If you have any questions about this report, or concerning your water utility, please contact us at 920-324-7920.