It has been brought to our attention that customers have received calls from “Waupun Utilities” stating that their account is past due. We want our customers to be aware and vigilant as scams are more prevalent during this time. Waupun Utilities customer services staff has and will continue to work on reaching out to customers. Customers who have fallen behind will receive a personal phone call as a way to be proactive in making plans for a payment arrangement or recommending resources for those in need of assistance during these difficult times.
Please be aware that persons requesting payment to be made over the phone, by wire, or money grams to avoid disconnection... is a scam. Waupun Utilities does not accept payment over the phone and we do not make personal calls outside of our normal business hours of Monday – Friday from 8 am – 4 pm. If ever in question, hang up the phone. To verify our phone number, you may go to waupunutilities.com or click the Call Now button on our page.
If you have any questions in regards to your account balance, a scheduled automatic payment, or anything else that we can be of assistance, please do not hesitate to call us. We are here for you!
WWOA Southern District 2020 Operator of the Year
Waupun Utilities' Treatment Facilities and Operations Superintendent Steve Schramm was awarded the WWOA Southern District 2020 Operator of the Year.
The Waupun facility is a 2 MGD WWTP and under the direction of Steve and with the help of his team, they operate one of the most well run WWTP's in the Midwest. The Waupun WWTP includes preliminary treatment followed by primary clarifiers and a bio-trickling tower. The trickling tower effluent flows to intermediate clarifiers which are followed by activated sludge, secondary clarifiers and sand filters. Biosolids are processed using temperature phased anaerobic digestion (TPAD). High strength waste (HSW) from area industries is co-digested to produce additional biogas and the biogas is utilized in boilers to heat the digestion facilities and some of the WWTP buildings. Biosolids are dewatered using a belt filter press and beneficially reused.
The City’s WWTP has consistently achieved permit compliance, meeting and, in most cases, exceeding Wisconsin Department of Natural Resources (DNR) permit requirements for pollutant removal during Steve’s tenure. Thanks to Steve’s dedication in this area, the WWTP has good communications and an ongoing dialogue with the WDNR and other groups and organizations interested in the facility’s operation.
Under Steve’s direction, the WWTP has successfully complied with the Great Lakes Basin total phosphorus effluent limit of 1 mg/L for many decades. Steve has a track record of proactively addressing regulatory initiatives and his facility will have one of the most stringent phosphorus limits in the state, 0.05 mg/L. His plans to achieve compliance through resource recovery reinforces his proactive mindset toward achieving future compliance.
Additionally, Steve promotes general public tours including school age children, teaching them about wastewater treatment and encouraging environmental stewardship. The WWTP grounds and buildings are well maintained and visitors/tours often comment on the cleanliness and appearance of the facility.
Steve leads his team by example and under Steve’s leadership, the WWTP is recognized as an efficient, well-run Utility. He is well deserving of the honor of WWOA Southern District 2020 Operator of the Year.